Client Liaison Officer
CLIENT LIAISON OFFICER RECRUITMENT
We have an excellent opportunity for suitably qualified and experienced Client Liaison Officers for immediate employment.
Job Location: Lagos
Job Type: Full-Time, Onsite
POSITION OVERVIEW:
The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Bridge Clinic's communication platforms while ensuring follow-up and contributing to service delivery improvements.
ACCOUNTABILITIES & RESPONSIBILITIES:
Your scope of responsibilities will include but are not limited to the following:
Key Responsibilities
1. Leads Conversion
•Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via the following Bridge Clinic platforms: Infusion Soft, Website Chat, Facebook Messenger, Whatsapp and telephone calls.
•Ensure that sufficient appointments are booked for the Fertility business according to set targets.
•Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.
•Respond to client requests and complaints for all business units.
•Contribute to the improvement of service delivery and people development within the department.
•Prepare and submit weekly and monthly activity and results reports to assist management decision making.
QUALIFICATION & REQUIREMENTS
HND/BSC
·Minimum of 2 - 3 years’ experience in a similar role
• High interpersonal skills with a collaborative and flexible work style
• Entrepreneurial mindset with the ability to spot sales opportunities
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities
• CRM and Project Management Skills
SALARY: Very attractive with other benefits
Deadline : Friday 16th January 2026